What does our support cover?

You might be wondering whether you even need to purchase support in addition to purchasing the actual application – there are many companies out there who do not charge for it.

Some of the reasons we believe a support agreement helps you be successful:

• A support agreement is similar to insurance – hopefully you don’t have to use it, but if you do need it, you want to make sure you get the right assistance, and fast!
• Most of our applications manage critical business operations for you. A support agreement gives you the peace of mind that if something happens, you have access to a team of knowledgeable professionals who will be able to get you operating again as fast as possible
• Not only does a support agreement cover support of the application, it also gives you access to software upgrades for the future. This means that as technology changes, you will always be able to upgrade without having to pay for a new system
• Learn from other people – the hospitality industry is constantly changing, with new business models, new initiatives and new demands from your customers. A support agreement gives you access to new and exciting enhancements without having to pay for developing them yourself.