Datacentre Services
In addition to offering Professional Services to safeguard your investment, MICROS-Fidelio can also help reduce risk by hosting your systems in our own datacentre.
Our Asia Pacific datacentre, located in Singapore, adheres to global hosting protocols, including:
- Tier 1, Carrier grade A1A facility
- Biometric security
- Caged Area with 24/7 onsite security
- Disaster proof facility including bomb, fire and earthquake proofing
- Uninterruptable power supply with battery UPS and Diesel generator
- Diverse, redundant communication and power paths into the facility
We also have hosting centres in Frankfurt Germany and Virginia USA, offering you a truly global hosting service.
More than just hosting your hardware, our hosting services include:
Why host in a MICROS-Fidelio datacentre?
We know our own products best
This helps ensure that the hardware, technical or communications requirements of our products are properly scoped and installed. We have the latest, detailed, product technical information and have a direct line to our development centre in the U.S.
It is cost effective
The hosted model is extremely cost effective. We are able to offer best-of-breed solutions through the effective use of our global purchasing power. Our software is designed to be modular and so the end user can elect to use whichever service required.
We have flexible pricing models
Our pricing models are flexible and depending upon your business requirements can be based upon an entry level cost per transaction, or a fixed fee per month offering unlimited transactions.
Longevity
Our core business is stable and strong, and has been founded on providing world-class hospitality systems for almost 30 years. Hosting with MICROS-Fidelio Professional Services will give you the peace of mind that we will be around for many years to come.
Single contact, single contract
As the prime contractor for all services, all issues are owned and resolved by MICROS-Fidelio. No support gaps or multi-vendor problem ownership issues will occur.
Operating cost instead of CAPEX cost
Hosting with MICROS-Fidelio will give the customer a single off balance-sheet operating expense. This can be more appealing than CAPEX approval, depreciation scheduling and a complex set of often hidden maintenance expenses.
Full product coverage
MICROS-Fidelio hosted solutions can cater for our entire suite of products. As your business grows, you may choose to enable additional services.
Economies of scale
MICROS-Fidelio has global agreements with key blue chip suppliers; HP, Oracle, MCI, Cisco and Microsoft. Our pricing will therefore be competitive allowing you, the customer, to benefit from lower costs. For instance these include; cost effective hardware and software, support agreements in-line with your business requirements, competitive communications pricing and labour costs for servicing and break-fix.