Some feedback from our customers
"I like the detail and granularity of information that OPERA can provide. For example, we used to only know that we had guests from China. With OPERA, we now know which city or region they come from so we can fine-tune our sales strategy. In addition, OPERA is able to take the mystery out of revenue projections. The old system could only forecast the week's revenue by using the rate applicable at check-in. We can now input changing room rates over the period of the guest's stay, so it becomes easier for us to see the final revenue."
Samuel Ko - General Manager, The Nathan Hotel Hong Kong
“Information is power ...we rely on timely, up-to-date, seamless and accurate information together with good customer service to support our executives’ decision making. MICROS-Fidelio applications are helping us improve our sales performance and activity. Not only do we have to stay global by keeping abreast of latest developments in technology, it’s the sales tool to bring us a step closer to reach the global customers. "
Srisombat Wangchin – Assistant VP of IT, Dusit International
"A big round of thanks and appreciation to your team for moving us to a new era of PMS for this group, and moving into multi-property environment with greatly reduced processing time and greatly enhanced operational efficiency. I believe this also should be a precedent for Singapore hotels and everything seems to be working well at this moment. The training was more than adequate as the operational staff have taken well to the new PMS. "
Ian Low – Director of IT, Millennium Copthorne Hotels
"We are very pleased with the initial results of the launch, we have seen our conversion ratios increase and enhanced flexibility. The new system allows us to readily offer customers market based rates, which has improved our ability to seamlessly extend these rates and hotel availability across all distribution channels, yielding exceptional results. "
Lesli Reynolds - Vice president of global distribution and revenue strategy, OMNI Hotels
"I have always known about the features and functionalities of OPERA but never knew that the company also offers a version that would fit the budget and scale of our hotels. As a result of the sales pitch by the MICROS-Fidelio salesperson, we recently converted our 2 hotels in Kowloon, one with 194 rooms and the other with 177 rooms into OPERA and become the first OPERA Xpress Lite customer in Hong Kong."
Aaron Yau - Controller, Stanford Hotels International, Hong Kong